Kleinert’s Customer Service Department
3968 194 th Trail, Miami, FL. 33160
Toll-Free 1-800-498-7051
Payment Methods
We accept American Express, Visa, Master Card, Discover, Money Orders, eChecks Through Paypal and Mail-In Checks. Customer information is considered confidential and will not be shared or distributed to any third party. All credit card information sent online is processed through our Secure Server.
How to Place an Order
You may place an order by telephone, call our toll-free number 1-800-498-7051 or send in your order. Monday - Sunday, 7am - 7pm Eastern time. Place orders online using our shopping cart. In the shopping cart you will have the option of paying with a credit card or paying through PayPal. Once you have found the merchandise you would like to purchase, click the "Order" button. This will take you to our "Shopping Cart," which will be displayed each time you add an item to your cart. You may continue to shop by clicking on the "Continue Shopping" button.
At any time you can change, add, or delete your order. Florida State residents are subject to sales tax on all orders. When you are done shopping, select payment option in the shopping cart and click "Purchase". Please provide your shipping and billing information. Click the "Continue" button. You will be transferred to our secure server for your credit card number. Once your order is received, you will receive an e-mail confirmation of your order from PayPal.
Order Processing
Most orders are processed within 48 hours of receipt pending credit card verification.
- Orders with express shipping will be processed the same day or at the latest the following day.
Orders placed on Saturday or Sunday will be processed the following Monday.
Shipping and Handling Charges
We ship using the United States Postal Service for orders under $50.00 and UPS signature required for orders over $50.00 unless requested otherwise.
Shipping Rates are Based on the Dollar Amount of Purchase. Orders of $50.00 or more will require a signature upon delivery (unless otherwise requested).
* Shipping fees do not represent USPS published rates and may include handling charges levied by this store.
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STANDARD US DOMESTIC SHIPPING AND HANDLING RATES - USPS |
Dollar Amount
$00.01 to $20.00
$20.01 to $50.00
$50.01 to $100.00
$100.01 to $150.00
$150.01 and Up
|
USA 4-10 Business Days (Holidays, expect up to 2 weeks for delivery.)
Add $5.00
Add $6.50
Add $8.95 (over $50.00 Signature Required)
Add $12.95- Signature Required
Add $16.95- Signature Required
|
*Customer will be responsible for shipping and handling costs if items are returned as unclaimed. |
|
PRIORITY US DOMESTIC SHIPPING AND HANDLING RATES – USPS
|
Dollar Amount
$00.01 to $20.00
$20.01 to $50.00
$50.01 to $100.00
$100.01 to $150.00
$150.01 and Up
|
USA 2-4 Business Days
Add $12.75
Add $17.75
Add $23.75
Add $28.95
Add $35.75
|
|
EXPRESS US DOMESTIC SHIPPING AND HANDLING RATES – USPS (Requires a Signature) |
Dollar Amount
$00.01 to $20.00
$20.01 to $50.00
$50.01 to $100.00
$100.01 to $150.00
$150.01 and Up
|
USA 1-2 Business Days
Add $23.00
Add $29.95
Add $36.95
Add $44.95
Add $59.95
|
|
|
 INTERNATIONAL GLOBAL PRIORITY SHIPPING AND HANDLING RATES – USPS.
AUSTRALIA, FRANCE, FINLAND, GREECE, GREENLAND, HONG KONG, ICELAND, HUNGARY, ISRAEL, ITALY, JAPAN, MONACO, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, SPAIN, ST. KITS, NEVIS, ST. LUCIA, SWEDEN, SWITZERLAND, UNITED KINGDOM, VIRGIN ISLANDS.
|
Dollar Amount
$00.01 to $29.99
$30.00 to $75.99
$76.00 to $125.00
$125.01 to $199.99
$200.00 and Up
|
6-10 Business Days (Holidays, expect up to 2 weeks for delivery.)
Add $23.00
Add $29.00
Add $39.00
Add $49.00
Add $66.00
|
*Customer will be responsible for shipping and handling costs if items are returned as unclaimed. |
|
STANDARD INTERNATIONAL SHIPPING AND HANDLING RATES – USPS
CANADA
|
Dollar Amount
$00.01 to $15.99
$16.00 to $39.99
$40.00 to $69.99
$70.00 to $99.99
$100.00 and Up
|
USA 2-4 Days
Add $9.50
Add $12.50
Add $16.50
Add $19.50
Add $26.00
|
PRIORITY INTERNATIONAL SHIPPING AND HANDLING RATES – USPS
CANADA
|
Dollar Amount
$00.01 to $15.99
$16.00 to $39.99
$40.00 to $79.99
$80.00 to $99.99
$100.00 and Up |
Add $19.00
Add $21.00
Add $26.00
Add $30.00
Add $36.00
|
Any items mailed outside the USA are potentially subject to duty and/or taxes. The Customs and Revenue Agency (CCRA) can examine any item and is responsible for determining any applicable duty and taxes payable.
Refunds and Exchanges
Due to state law, returns of underwear products are prohibited for any reason.
For questions, please call our toll-free number at 1-800-498-7051 Monday-Sunday, 7am-7pm Eastern Time. |
